[mouse_]

I thought the whole point of crypto was that you didn't have to rely on some shadowy 3rd party to hold your funds for you?

That said I hope you get your funds back. Try again in a week; if no luck, a month; all else fails, thanks for playing.

Maybe ask to speak to a manager? Contact your regulator's office to ask for advice or verbage?

[tuga]

Thanks for your suggestions. The problem isn't with crypto, it's with fiat (EUR), all other assets can be transferred/converted.