[schultzie]

Ditto.

I stayed at a hotel that had bed bugs, the hotel was uninterested in refunding us or giving us a new room (I had only been in the room shortly before discovering them). I went back to Booking.com and they said I had to be refunded via the hotel and they would only act as arbiters. After showing proof the hotel wouldn't refund me, they continued to not refund.

To really add insult to injury I wrote a review of the hotel explaining the situation and it was removed!

[whstl]

Amazing, I had the exact same thing happen to me.

They instantly flagged and deleted my review claiming I only stayed one night (I did – in a sleeping bag no less) instead of four. This claim from them actually helped in the chargeback.

[unsupp0rted]

I made the mistake of telling the apart-hotel owner in Turkey I work in IT, so he would knock on my door at 2am and Whatsapp me over and over to help him solve router problems.

"It's urgent"

"Can I talk to you?"

"Can you please come downstairs? Just 2 minutes." (it's 2am)

"There is a big problem" (with me not being willing to pay a network tech to deal with my IT problems instead of badgering my guests)

No thanks. I had booked a month and left after a week.