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by rdtsc 983 days ago
The stories I have read over the years had kept me from trying Airbnb. Maybe I am too risk averse, but if I spend money and time on vacation, leaving all that up to some unknown shady host to mess up and then having to fight with Airbnb support sounds not enjoyable at all. I'd rather be surprised by fun and enjoyable things.

> Hyatt announced a new vacation rental platform, Homes & Hideaways by World of Hyatt, the same day Chesky was speaking.

That's one good thing is that it keeps hotels on their toes and forced them to play in that market as well.

> Further, IHG is even offering 10,000 IHG One Rewards points to travelers who can prove their New York City Airbnb reservation was canceled in light of the new city policy.

That sounds like an interesting approach. Just the ad itself is enough to turn heads. 10k points is not a huge amount but might still get a number of customers. When a competitor mistreats a customer, and you're the one helping them solve their issue, they'll remember that forever.

2 comments

I've both used and hosted AirBnB. I probably have ~50 experiences of various transactions.

0 problems.

I hate that the fees are hidden until you are about to pay, but the actual service is like renting out a furnished apartment/house. Way back when, people were renting out rooms in their home, so you actually got to talk to a host to get advice about the area, and the home was decent.

Today its basically a bunch of landlords who have some property manager and cleaning service taking care of a furnished apartment/house.

But its just another hotel-style company. I imagine you havent tried chatgpt either.

thats… yes, too risk averse

people have overwhelmingly positive experiences with airbnb and a few outliers, or people make fun of the pricing of the fees

but the actual experience is pretty benign

...until something goes wrong and you're dealing with a situation at best more annoying and worst downright hostile (ask me how I know). Your only recourse if something goes wrong is a random host whose income is directly tied to not helping you. If you're dealing with an issue at a hotel, there's strict policies in place and at the very least the person on the other end gets paid regardless of whether or not you're refunded, so you're more likely to actually be refunded via policy rather than the whims of a fraudster.
there’s little accountability we already established that
Yes, and that your relationship with the host is fundamentally adversarial regardless of whether the interaction was benign or not.