[kaens]

The exchange you had sounds very much like someone whose entire job is to sit around all day looking at rather trivial things like whether or not a profile is using a "real" or "common" name, and then going through a semi-scripted series of responses, of which 90% of their exchanges with individuals will be 90% the same.

I did some inbound "Tier-1" tech support, and some inbound and outbound call center work when I was a teen in the middle of nowhere, and similar situations would happen due to the sheer mind-numbing repetitiveness of the job and large amounts of really silly "results matter! get a trinket! smile!" managers who emphasized (due to the nature of the entire thing) quantity over just about anything else.

I wouldn't be too surprised if that's the case. It's ... one of the most disappointing things I can think of if it is.