[learc83]

From working at Best Buy during college, a major part of their problem was the independence of the local management.

HQ would pass down all these lovely plans they spent millions to develop and test, then there was no real follow through. Store management just did whatever they wanted anyway.

We'd spend all this time at Saturday morning meetings learning about our new initiatives; how to relate to the customer and make recommendations instead of selling.

Then come monday it was back to the same thing we were doing before we wasted 300 hours of labor learning about some already forgotten scheme.

Another huge problem was they way they promote. Supervisors and managers were almost universally promoted completely based on sales ability.

For some reason they couldn't quite figure out that sales ability and management are two completely unrelated skills.