[whatshisface]

Moats are anticompetitive, that's the entire idea behind why founders want them. Who else would a moat keep away, customers? ;)

[kazinator]

Customers are kept in by moats.

[whatshisface]

That's lock-in, moats are things that keep your competitors out. Source: https://www.investopedia.com/ask/answers/05/economicmoat.asp