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by gingerrr 983 days ago
What urgent outages are you having that can't be circulated with a quick "hey is ___ down for you" in a shared org channel? Also, you still have to get up and walk over to the hubbub to find out what's happening, then walk back before digging into the issue - in that time you could have just read the slack message and been fixing.

You're inventing solutions to a problem that actually worsen the issue.

edit: also, automated alerting solves literally all your problems here - and that should be an investment even if you're at a company with 100% RTO. Your first line of alert will still be digital in that case. If you're waiting to hear panicked seatmates to solve issues you're sure not worried about immediacy.

1 comments

It would be nice to know every failure mode or possible reason for intervention in advance, but not always the case.

I find it interesting that there is this strong belief that how people organize and work together in certain businesses is generally done wrong. How would you know? A lot of critical interactions might not be tech-tech, but tech-business, for example.