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by JoshTriplett
5191 days ago
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The approach you suggest works fine in the short term: most of your customers will fail, but only after paying you, and there's a line of suckers behind them. However, in the long term, if you help a customer thrive by helping them understand what they really need, you might make a bit less off that customer right away, but you'll have a customer for life, and many more where that came from via word of mouth. |
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I always try to leverage my expertise to help them but at the end of the day the customer is always right.