[peterfschaadt]

As the owner of a Nexus One I've had some frustrating experiences with Google's customer services. They frustrated a lot of users [1] and it was obvious they were unprepared to handle support issues and angry customers. HTC and Apple both offer exemplary customer service and Google will have a lot of work to do to match them in customer satisfaction.

[1] http://www.pcworld.com/article/186399/google_faces_deluge_of...

[cageface]

Support is Google's greatest weakness. If they want to be a successful consumer electronics company they need to step it up fast. Apple is leagues ahead of them in this.

[veb]

In my opinion, if they had sold it for much cheaper, then that trade off (next to no support) would've been fine.