[sumoboy]

I've experienced one of the CVS stores in question first hand. It's total chaos where your short staff, people at the drive thru, phone is ringing, 8 people standing in line with half of them just rude, med refills never ready on time. This year to compensate they shut down the drive thru, shorten hours, even close up a certain day. It's odd because a CVS 2 miles away is the complete opposite.

Then you'll see the neighborhood whiners show up on toxic Nextdoor to talk about the CVS experience, however many will offer smaller local pharmacies as a solution this past year. It's a well known issue with both CVS and Walgreens. Yet if you visit a Costco pharmacy it's loaded with staff, never a problem. I feel bad for the staff but it's all on CVS to manage better.

The last time I visited a few weeks ago, drive thru was fast at this location so hopefully it stays consistent.