[sradu]

I've had Govee floor lamps for a while now, they seem to have feature parity with Philips Hue for 1/3rd of the price.

One of them broke, and there was a button in the app to report it. I kid you not, a replacement arrived the second day, free of charge.

[throwawaaarrgh]

That's Amazon Seller customer service. You sell a product with a 5x markup, so when your crap build quality and nonexistent QA end up shipping bricked devices or they die prematurely, you replace it for free no questions asked. People are so surprised by it that they leave glowing reviews, and that sells more product.