[keiferski]

I guess? I've used it in over a dozen countries in Europe, probably ±20 cities in the US, Morocco, Japan, Turkey, and more that I can't remember. I've never had any issues, beyond a few things with the space itself (e.g., the street was really noisy when the windows were left open.) Maybe a few could have been cleaner, but again, nothing that was nightmarish.

In my experience, hosts have been about half very cool and friendly and half professional, but minimal. My guess is that the people with extremely negative experiences either didn't look at reviews before booking and/or are the type that trash hotel rooms and have issues with spending 2 minutes cleaning up after themselves. Ask anyone that's worked in hospitality: that type of person is sadly very common.

[travisporter]

Well I may be an exception but I have the complete opposite experience. I book trips last minute, like two to three weeks before flying, and maybe that’s why the three times I booked an Airbnb at San Antonio, Hawaii, and Los Angeles were absolute nightmares. Mold (I’m talking flood damage mold), dusty/dirty. Haven’t had the same experience even with cheap motels, and to me the extra 10% was worth it.

That being said i had an excellent experience in Switzerland. My host went off Airbnb soon after that and launched her own website.