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by apexalpha
1002 days ago
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I work as a ethical hacker, so I'm well aware of the phishing and impersonation possibilities. But the net positive is so, so much bigger for society that I'm sure we'll figure it out. And yes, in 20 years you can tell your kids that 'back in my day' support consisted of real people. But truthfully, as someone who worked on a ISP helpdesk it's much better for society if these people move on to more productive areas. |
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But is it, though? I started my career in customer support for a server hosting company, and eventually worked my way up to sysadmin-type work. I would not have been qualified for the position I eventually moved to at the start, I learned on the job. Is it really better for society if all these entry level jobs get automated, leaving only those with higher barriers to entry?