[Symbiote]

I've led a blind friend to London Underground stations, to the gate line, and he's asked "assistance please". Usually that would mean someone would lead him to the correct platform, but when the station staff are "working to rule", they'll refuse to do this as it isn't in their job description. Could they be more heartless?

I was only with him once when this happened, and the station manager appeared and said I could lead him (without a ticket) and he'd let me out when I came back, which he did. My friend said it happened every month or two. Going alone meant he risked tripping on stairs, especially if it was busy and people jostled him.