[tobr]

> it's hard to read something like this: […] and just take it for granted. Really? The thing that software should have is soul, and that means it should feel like the world around it(?) and that's a clue(??) that feeling is missing?

I agree it’s not the best writing, but it’s still clear to me what they mean. The restaurant is an example of a thing in the real world that is valuable because it has a “soul” and evokes certain feelings. If software generally lacks soul, but other things are valuable to us partly because they are soulful, that is a clue that software might be more valuable if it were more soulful too.