[mschuster91]

ServiceNow actually is quite decent... if you have a good management team, that is. I know a well run implementation and one that's a horrid clusterfuck no one wants to use (and because of that, they're implementing some AI chatbot, which I'm sure will piss people off even more).

[Atotalnoob]

Snow has had a "chatbot" for a while.

It was super expensive and what I dubbed a "choice bot"

Where you are basically navigating a decision tree and the text box is extraneous