I think this a great idea and I could see it as a great solution for my parents who often call with tech-support questions that I cannot effectively help them with as I live too far away.
Awesome to hear you think it'd be helpful! We made sure the first call each month is free, so it's easy to get a sense of whether it would be a good fit.
Can I ask: what do your parents usually need help with? And if you happen to know, where do they usually look for solutions today if you aren't around?
Their latest problem is a flaky internet connection that sometimes drops and I’m not sure if it’s the router or their ISP and it’s very difficult to debug.
There are local mom and pop shops that will do computer service, but minimum charge is around $100 so not worth it for anything minor.
The problem with trying to solve anything over the phone is they lack the vocabulary to describe what they are seeing or to follow any kind of directions. I assume you have some kind of screen sharing to solve this?
Can I ask: what do your parents usually need help with? And if you happen to know, where do they usually look for solutions today if you aren't around?