| Wiping for no reason: that could well be a difference between the view of the firmware of the world versus your view and I guess they just decided to err on the side of caution? No. I said I've been in touch with technical support, and the manuals, docs, and their support is clear. It should not be wiping, it has a backuo battery too. We've spent hours and hours testing, to validate the issue, and cause. They likely have a firmware bug, or bad board design. And we've seen this from cards from different batches, bought years apart. Their support is incompetent, and I say that with 30+ years of dealing with, and providing tech support. They fail to read tickets, and even spend (supposedly) weeks running tests, while ignoring vital data in tickets, and conveyed in support calls. They. Are. Incompetent. In terms of "issues with power", no. Not over dozens of servers, in different datacentres, and even just with the card at rest, out of server, on battery. Understand, their job is to provide stable. HSM cards are useless, if they randomly wipe when in use, while under power "just cause". I find it weird that you're playing devil's advocate here, describing how hard this is, this is an enterprise grade card, and people have been making reliable, and safe HSMs for decades. The problem is 100% them, their desogn. And even more so, their incompetent tech support. Did I mention their tech support is incompetent? |
I'm not so much playing devils advocate as that I'm aware how hard making such devices is and the difference between 'user error' and 'incompetent staff/faulty product' can be hard to distinguish in a comment.