[Lutger]

This comment boggles my mind. There are hundreds of developers just employed by gitlab, and likely many thousands of contributors and a multiple of active users voicing their (probably often contradictory) wishes. You want to track this in a system, and their core product includes exactly such a tool that allows people to have precisely this kind of input and transparency. You can add an issue, add a me-too thumbs up (vote), emoticons, comments etc. You will get updated via mails on the progress of the issue, etc.

The customer got a nice reply saying that the exact concern is being worked on, how and where to signal interest, track progress, etc. What did you expect, what more can you do? What would honor mean?

Have you ever worked in software? Do you know have many issues production code has? 50,000 open issues is nothing for a project of this size. Do you have any idea how much issues are closed daily? Gitlab is very actively using their issuetracker and sharing their progress with the world. Try finding a company with as much transparacy as Gitlab.