In practice, customers can also make requests via private support tickets. I’ve seen GitLab determine priority of an issue based partially on demand from paying customers.
> In practice, customers can also make requests via private support tickets.
Yep. Sometimes, it can also be helpful to ask publicly in a forum topic or issue and link that in the support ticket, asking for prioritized support.
> I’ve seen GitLab determine priority of an issue based partially on demand from paying customers.
Correct. You might have seen team members commenting with customer requests into issues and epics. While we at GitLab cannot share customer names and other confidential data, the feature request itself is public and increases transparency.
> In practice, customers can also make requests via private support tickets.
Yep. Sometimes, it can also be helpful to ask publicly in a forum topic or issue and link that in the support ticket, asking for prioritized support.
> I’ve seen GitLab determine priority of an issue based partially on demand from paying customers.
Correct. You might have seen team members commenting with customer requests into issues and epics. While we at GitLab cannot share customer names and other confidential data, the feature request itself is public and increases transparency.
The process is documented in the product handbook: https://about.gitlab.com/handbook/product/product-processes/...