[doubloon]

dude i could listen to you talk for hours.. do you have a book?

i really feel like alot of this same stuff could apply to jobs inside service / data processing industry. It reminds me of "Gladys the L6", the person six levels down in a bureaucracy who is the only one who actually knows how things are actually working with the spaghetti of multiple legacy systems and arcane rules. Michael Lewis wrote about this case at Athena Health