[bikingbismuth]

Having worked in the fraud space for a large fintech, I understand that it can be hard to determine if transactions are legitimate or not. Bad actors has strong financial incentives to find any and all loopholes to move dirty money. It sucks that businesses (especially new businesses with few transactions) get swept up in algorithms and have their accounts impacted.

I get why financial companies don’t want to give out their reasoning, because it would help bad actors work the algorithms. On the other hand, it’s an awful experience to be banned when you are a legitimate user and have no recourse.

Maybe we need some sort of regulation that requires fintechs to provide an audit service where a user can have their transactions reviewed for legitimacy by a human?

Sorry y’all had to go through this.