[oldtownroad]

The system your website describes sounds very sketchy. Payment providers are very nervous about sketchy behaviour because the cost of failing to detect it can be very high. They’re risk averse. The fact that you went live and immediately pushed tens of thousands of dollars through the system… I’m unsurprised it was flagged. Your best bet is to switch to a different payment provider and get approval for your plan before going live.

[onclickcheckout]

We have been planning and working for 7 months. We created our Stripe account on Feb, and since then we have been planning for this launch. Also we have not processed card payments ourselves, we bring clients to other Stripe accounts and they process payments the way they prefer and we only take application fee by using Stripe Standard Connect

[oldtownroad]

Your website describes a system where you’re making payments into Stripe through your system (“We take an extra 1.5% if the customer's information is already saved through our system.”) and one that will “follow up with them to assure you that they will keep coming back and you get to keep all profit”.

What you’re describing isn’t how Stripe Connect is usually used. Who submits the payment details to Stripe, the purchaser or you?

[onclickcheckout]

We use Stripe Standard Connect, which means you can connect your Stripe account to ours, and we work on your campaign with no upfront costs and bring you clients by using marketing tools we built. We also leverage Open AI to automate the most marketing efforts which is the reason it took us 7 months to go live and when we bring you the customer based on negotiate we take application fee (% of your sales)

[SkyPuncher]

At any point did you reach out to Stripe during those 7 months?

Age means nothing. A simple email to `[e-mail]` could get you a meeting with an account rep to help understand your risk.

[onclickcheckout]

it says "This inbox is not actively monitored."

[SkyPuncher]

C'mon. Put some _freaking_ effort into this. Are you actually trying to build a business or are you just looking for people to stroke your sob story?

"Contact Sales" is on the home page, directly next to the login button...

[onclickcheckout]

No I already did contact sales via the form, I meant via maybe email, I even emailed to everyone I can think of working at Stripe, we have been none stop contacting Stripe for last 7 hours, asking update every 15-20 mins

In terms of contacting sales, should I specifically explain this issue or contact to get account manager? The only thing I need is to get our account re-enabled and get back to doing actual business

[bazhand]

Did you contact them in the last 7 months, not last 7 hours when you got banned.