[superdude12]

I needed a new mounting plate for my Nest Protect Smoke + CO Monitor. I was out of warranty and Google support gave me a run around saying they don't sell that part and I would need to buy a whole new Nest Protect. After complaining a bit they caved and sent me.... a whole new Nest Protect. How can you be so against providing spare parts? There are only a few required for the whole product.

[bombcar]

It's an annoyance for them to track SKUs, it's almost as complicated to track spare parts as whole parts, and they just are not a manufacturer, but instead three kids and a dog in a trench coat pretending to be one.

I give up and just use eBay for parts.

[whynotmaybe]

Because they don't keep inventory of spare parts.

Devices cost a few $.

I guess that managing a warehouse for spare for all their products would cost way too much.

I'm sure they don't make spare at all. They just buy one complete product made and packaged in Asia.