[ethbr1]

Afaicr, HD began modernizing their self-checkout terminals ~4 years ago? I remember because it was rolling out and then pandemic happened.

People also underappreciate the internal effort (and cost) required to ship new terminals in a national chain and the drag of running a heterogeneous operation during the transition period.

It feels like 90% of UX issues could be solved with shipping over-engineered (from performance and robustness perspectives) hardware, at additional cost. Which seems like what HD did with the latest terminals.