[Joe8Bit]

> in my experience you provide the debt collections agency all supporting contracts and account documents for each loan

This might be true for first party lender to first party debt buyer, but it often falls apart after that first step.

The article mentioned the chain of debt ownership and that, in my experience, is where contracts and supporting docs are lost. Once you're buying debt 3 or 4 steps removed from the primary lender the documentation becomes sparser and sparser, which is why as the article rightly said, most of these "last mile" agencies rely on people's ignorance and use a "spray and pray" strategy for debt collection.

My experience, from a large primary card issuer in the US, was that most of the major, reputable debt purchasing agencies would only buy primary debt portfolios that had _contractual guarantees_ about the accuracy of the supporting contracts and docs. They'd spend a lot of time and effort reviewing them, but they would in turn outright _refuse_ any such provisions when THEY sold their debt to smaller agencies!