[PH95VuimJjqBqy]

I think loyalty in this case would be better described as tolerance.

I hate Cox Cable. Seriously, I fucking hate them with all the vitriol I can muster. Even just last week I called bitching about the fact that I'm paying $170/month for an internet connection that hasn't stayed up for more than an hour over the past 3 weeks (I'm paying for extra bandwidth to be able to backup data).

But I've been with them since the 90's because there are no viable alternatives and every time I call AT&T they refuse to tell me which areas they serve fiber in. years ago I was once told by an agent that they have an agreement with Cox that they confirm or deny given a specific address but they cannot tell callers which area they have fiber in.

So I tolerate them because the alternative is clearly worse.

That's not loyalty, that's lockin. I'd absolutely drop them in a heartbeat if the alternative was reasonable close in performance.

[jzb]

Tolerance is a good way to look at it. +1