[pmulard]

I used to have a mavic mini, that is, up until it disconnected 500 ft from me, never to return again. I tried chasing it down to where I believed it was, but I was never able to reconnect. There is a return to home feature, where the drone is supposed to fly back to its launch spot, in case something like this happens, but that never happened.

Well I contacted DJI to see if they would replace it, due to clearly a software error on their side, and they basically told me to pound sand. I sent them a video recording of the drone’s final moments (it synced to my phone), and they wanted me to pay for their “free data analysis” because the drone was out of warranty; even though I had only flown it a handful of times. (This is data I know they can see, along with the rest of the flight data).

They ended up offering me a 40% coupon, which is just a joke, and I told them I will keep publicly shaming them unless they can offer a replacement. (So here I am). They also randomly called me at 11am on a workday, twice in a row, and didn’t leave a message; about a week after my emails with cs. Just a really weird experience. Highly don’t recommend DJI.