[dronodeath]

> Shouldn't they already factor in the cost of app support for the next X years when selling the product?

Depends what you mean by “should”. If you mean that they should because it would be the right thing to do, sure. If you mean it would be competitively advantageous, well I rather doubt it. Consumers have almost uniformly demonstrated that price trumps all.

[TeMPOraL]

Price and marketing. For better or worse[0], the consumers are putting trust into marketoids and their emotionally manipulative messaging, that focuses on imaginary nirvana-like experience, and completely omits how the experience is likely to look like a few months after purchase.

--

[0] - Sadly, it's likely for better. The world after most people get an accurate feel for how much they can trust companies will be a very bad place to live in.

[MichaelZuo]

People were saying this in 1923 after the radio became popular.

[squeaky-clean]

And they were correct then and they're correct now.