Thanks, but I don't think I know enough about this to speak about it on the pubic record. My experience is based on remembering what random customer service reps said a few years ago and a bunch of reddit and forum posts. For example, I don't know if Zelle is literally just direct deposit--if it was how did they freeze my transaction for 3 weeks?
But I do get the sense that of all the payment platforms, Zelle is uniquely risky because of the way it's set up. I do with a journalist would look at it from that angle rather just from the "wow there's a lot of fraud here". It seems to be that the banks are incentivized just to get have this product out here to undercut the competition from digital payment platforms, but have absolutely no incentive to make it a functional or safe platform.
But I do get the sense that of all the payment platforms, Zelle is uniquely risky because of the way it's set up. I do with a journalist would look at it from that angle rather just from the "wow there's a lot of fraud here". It seems to be that the banks are incentivized just to get have this product out here to undercut the competition from digital payment platforms, but have absolutely no incentive to make it a functional or safe platform.