Just curious, what tools other than AI would accomplish this? Wouldn't pulling information from chats require contextual understanding (NLP)? I guess maybe it could auto-tag messages rather than summarize content?
You see, OP doesn't want AI, but a neural network seq2seq transformer ML model, trained on a vast amount of text data, say, now that would be something!
For example a tool that lets me take a group of messages and turn that into a ticket or a wiki page with a couple of clicks and keep references synchronized back and forth.