[bitsandboots]

Complete opposite experience. 5/3 is the worst bank I've ever used. I had a mortgage that got switched to them. I desired to do web banking, but their website & then customer support treated me as a hostile entity. Do you in any way deviate from the masses in your browser experience? No chrome? Ad blocker? Several invisible behaviors on their website increase a threat score against you, which eventually leads to an akamai ip block. There's no indication anything bad is happening until you're locked out for a week. It just looks like the site itself is broken.

I had to get on the phone with tech support 4 times before things started working weeks later. First time, they sent be back to the site, only to make it worse. Second time, they gave me some weird recovery code, which I couldn't put in the site properly. Third time, they told me to wait 24 hours because there was nothing I could do until my threat score decreased but they weren't willing to assist or elaborate. It wasn't 24 hours, it was more. Eventually when I did get in, actually using the website once logged in, in certain ways, re-triggered me getting blocked.

So, I vastly overpay my mortgage because I want to be done with them as fast as possible. Terrible experience.

[throwaw1yyy]

That sounds terrible. I use default iOS for everything (with Ka-Block!) and when I had to use desktop I ran safari with no adblock.

I generally log in at home. Didn’t check from work often. Maybe once or twice every 3-4 months.

I keep gmail logged in, I had a hunch they look for that cookie/tracker