[iLoveOncall]

> Their claim at the time was that all of the projects they pitched as possible work were driven by feedback from the front line people.

I have worked as a software engineer in Operations in Amazon for years, and this even if this is true, it is not all positive.

What it meant for us is that instead of developing a solution we developed small disconnected projects here and there, that all required slightly different maintenance, different technology to build, etc.

This was a problem technically but also personally as there was nothing meaty enough for a promotion, and most projects were incredibly boring "I want a dashboard to show metric X".