[tptacek]

If you think there was no reason for her to publicly complain about that video, or that calling it "fucking disgusting" was so out-of-bounds that her behavior was comparable to threatening her job, then there's really nothing about this situation for you or I to discuss productively.

Either way, my point wasn't so much the specifics of this situation as how jaw-droppingly ineffective that particular apology was. You don't even have to know what they're apologizing for to see it.

[phwd]

Well if you believe, it is not possible to resolve something(not specifically this issue)/anything/at all without calling it "fucking disgusting" such that each/and every situation with getting customer support from a company (must) turn into a PR shit show for public study and discussion about how bad the company handled it, further giving bad examples to others that it is okay to throw tantrums/offensive statements to get support, from companies recycling the vicious cycle, then yes you are by all means right, there's really nothing about this situation for you or I to discuss productively.

Other than that the apology wasn't well played out. That's a given.

[tptacek]

I have never asked anyone to apologize to me for using the word "fuck" and I am not interested in a debate about how serious a concern the words "fucking disgusting" are.