[account42]

> Which is totally fair, especially in this context. In general (not you specifically) people don't always have a ton of sympathy for CS agents, so I just like to offer reminders that what they do is tough. Particularly if you're fielding requests or moderating content in contexts you're not familiar with, or in a language that you didn't grow up speaking.

CS agents are literally there so the rest of the company can avoid dealing with customers. If that means worse results for the customer then ire at the support agent makes sense. Don't take a job making the world worse if you don't like beeing blamed for that. Is the company forcing to make peoples life worse rather than better? Quit. Not always that easy, I know, but that's hardly the customer's fault either.