[account42]

> Hanlon's razor states, that without evidence, it's safer/more likely to be correct, for you to assume incompetence than it is to assume maliciousness.

Yes, amd that is wrong as soon as you are dealing with someone expecting you follow Hanlon's razor. Hence making it useless outside personal relationships with people you know not to be inherently malicious.

So sure, if your friend ends up doing something that hurts you give them the benefit of the doubt. If a corporation does - well, there's a sucker born every minute but you don't have to be one.

> You suspect discord is being malicious, or attempting to gaslight users, but not because you have any evidence they are, but instead because of a lack of ability to imagine how it could function the way it does with the limited slice of information you're already aware of. Some system, or some code not doing what you expect is more likely than some Trust and Safety team all got together and decided to gaslight people...

No you are trying to pass off apathy as incompetence when it is very much malicious. So is penny pinching at the expense of how users are treated - if your automated systems are crap then hire humans to review their decisions and don't take action on users until you can actually be confident about the accusations. Or you know, at the very least let users know that they are subject to some kind of restriction, tell them why and provide them with real means to appeal false positives.