[xulres]

I don't know how it is for the rest of Europe but in Germany every big online shop and even most of the small ones offer free returns.

[FirmwareBurner]

Big stores in Germany yes, but in Austria no, shipping it back is on your dime as per EU law to most but the biggest shops.

[xulres]

There is no law that says that the customer has to bear the costs of returns in the EU.

[voxic11]

There is no law that says they don't.

[xulres]

Read the thread again. My comment was an answer to this one...

>> Big stores in Germany yes, but in Austria no, shipping it back is on your dime as per EU law to most but the biggest shops.

[FirmwareBurner]

You said:

  ">Consumer protection law in the EU/UK has got this covered for those citizens."

regarding the topic that said:

  "free" returns are coming to an end"

and I said that your comment is wrong becuase there is no EU protection in place saying that your return must be "free".

EU law only says the store must accept your return within 14 days, but you as the consumer are liable of the cost of your return such as shipping and loss of value of the item due to wear and tear or opening the seal.

There is no EU law mandating "free" returns for you, even if some of the big stores like Amazon or Zalando have been doing it as a courtesy to the customers, that doesn't mean it was the law, and as the title says, that can come to an end if the stores desire, and there's no law to stop them as you claim.

Clear now?