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by galenmarchetti
1024 days ago
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Does there exist a Discord business plan / any way to even get such a contractual agreement in place? We use Discord as a support channel for our developer tool and I've never heard of an option to get enterprise support...but if such a thing does exist and Discord offers it, I'd probably take it given OPs story |
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That said, group-chat-based support seems like the wrong solution in the first place - simply because Discord is a silo and they don’t make it easy to get your own data back out of it (this page is an infuriating read: https://support.discord.com/hc/en-us/articles/360004027692-R... ). Also, the fact that Discord themselves are using ZenDesk for their own support (instead of, y’know… using Discord) is another reason to not use Discord like this.
Orgs using Discord today are giving me the same vibes as those SaaS that thought they could do everything with only Redis and NodeJS (with no RDBMS in sight) - yes, it works and might even work very well in some cases, right up until it doesn’t and there’s no plan B.