[rbarooah]

It would if it was just a rote statement that they hadn't thought about.

A bit like the call centers which effusively state "I'd be more than happy to help you with that" after each thing you say to them.

[tbsdy]

I don't think they can do rote statements. They have to explain what caused the problem, explain what they are going to do to prevent the issue occuring again and admit that they cocked up. Nothing really very rote about that!