[yorick]

Sourcegraph seems to have collected a bunch of these (now leaked) email addresses from signups on self-hosted instances.

I remember being very surprised when I was signed up to their mailing list after I made an account on my self-hosted instance, and I'm not sure about the ethics (and legality) of collecting these in the first place.

[HumanOstrich]

They need these email addresses so they can send you an automated welcome email that claims it is not automated and then ignore you when you reply.

At least that was my experience.

[connoro13c]

Hey, I run a lot of our customer outreach and experience. There is some nuance to what is / isn't automated.

When people sign up, their email is shared with our customer experience team (combo of inbound sales reps, customer engineers, and support depending on what information is shared), and then that assigned individual reaches out manually AND puts you into what is a called a 'nurture' campaign that provides helpful information, updates on Cody, etc. Those are automated unless you specifically request to talk with someone. If / when someone wants to talk to Sourcegraph, a member of our GTM team (sales / customer engineering) reaches out.

If you can provide me with your email (DM it) I can look into what happened with you and get you the help / support you need.

Otherwise, I think someone on our end just dropped the ball. Sorry about that! It happens when there is a human in the process and it isn't 100% automated. To your larger point, we agree that having a real human to interact with is important to a great experience.

Please let us know how we can help you try and use Cody!