It's impossible to please the people who have bought in, because they bought into something impossible to make. They don't want a fully featured MMO space opera, or a new Wing Commander, but rather some vague dream they can't get away from. It's probably just nostalgia for most of them, chasing the high of childhood that they misattribute to Wing Commander, which was a fun series of games but in no way justifies the support Chris Roberts has had.
It's a pretty cool vision, but it's just unlikely to succeed in my eyes, and that's why i didn't buy in.