[agentgumshoe]

What does AI do if it doesn't have a good answer? How do you know it gave you a good answer? There are no qualities like 'that person sounded a bit useless' or 'sounds like they're reading from a script' or any of those other wonderful interactions we have with poor customer service was can judge with sentiment/intuition. You just get 'the AI answer.'

Big greed co will hire the cheapest employees, and will do exactly the minimum amount of customer service they can get away with, so long as their profits are sustained.