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I think that much of what is addressed here will not entirely be from AI, but may in the future be misattributed to it because the curves appear to line up. Don't forget that wage increases have been stagnant for a long time, and that inflation is always growing - we never see deflation in the so-called 'good times' [+]. The climate change movement for example is ultimately a movement to reduce the resource usage of the working class. Reduced resource usage should in theory lead to a reduction in economic growth - but it hasn't. This is because they simply attained their growth through other means - reduced salary (adjusted for inflation), larger tax, shrink-flation (selling something smaller at the same price), etc. They will always post record profits to appease investors, and that growth will directly come from your pockets. AI is probably the only thing slowing this down, and it likely is a bubble. When it bursts, do you think these companies will go back to employing humans for customer services? Like hell they will, you just won't get any customer support at all. You may say "fine, I'll take my money elsewhere", but you'll find yourself picking the lesser of evils [++]. Anybody who tries to offer human interaction will simply not be competitive on price, and people are relatively poorer than they were - so they have no choice. It's not as if you can go without water, gas, electric, phone, phone provider, ISP, etc. [+] The coming economic recession will also not be enough to reset this trend, and there is no political will to address it. [++] The government may mandate that these companies have human operators, but it won't work, they'll just maliciously comply. One human operator, a call queue of thousands of people, "our lines are unusually busy at the moment", outsource the humans to the current poorest Country and give them zero power to deal with customer queries, etc. It would be exceptionally difficult to prove they are not providing a good service, and at worst they fine them - which might still work out cheaper than dealing with customer queries. |