[fineline]

I just switched my banking from the largest national institution in Australia to a local credit union and another bank that has always had an online/phone only model and is good at it. I get the best combination of human customer service and good value accounts and leave behind the abysmal contempt for customer service demonstrated by the major, with all its infuriating new AI mediocrity. I can't be the only one?

[phero_cnstrcts]

I even go as far as not doing the self checkout at the supermarkets. But In the end I don’t think it will make a difference.

[supriyo-biswas]

Not everyone has the grit to hold up to the customer retention tactics that companies use once they learn you’re leaving. Offering a short term discount or a last-ditch attempt to look into the customer’s otherwise long neglected issue costs much less and retains most customers out there.