False positive punishment is more common than one would think. It's fine to ban accounts for alleged fraudulent activity. The question is why isn't there a path for recourse when you're only a false positive?
And... can I please get my Uber account working again? Somebody? My wife's too please? We made a mistake sharing a credit card (I think that's what the issue was, they won't tell me). We won't do it again. It was a desperate measure in a new city in a new country during COVID-19 lockdowns. It was weird times and not our common behaviour. Pretty please?
I've often seen posts on Hacker News along the lines of "Stripe has banned my account," and many of them seem to be dubious at best, especially when the original poster is unwilling to disclose specifics about their website. I do even remember the last one where it was clearly a way for the website's marketplace to launder funds.
If the case is genuinely unwarranted, it's relatively straightforward to garner public sympathy by providing a detailed account of the situation: the website in question, the products or services offered, what actions Stripe took, and what steps have already been taken to resolve the issue. This comprehensive information allows for a transparent evaluation of whether Stripe's actions were indeed unjustifiable.
If I were Stripe customer support reading posts on HN that would be the lowest bar to even look at it. The OPs post is in this bucket.
In instances where a post on Hacker News does convincingly argue that a Stripe ban is a false positive, I'm confident that the community would rally behind it. However, merely asking for a connection to Stripe support doesn't fit the ethos of Hacker News. Such posts are better served by sinking under the weight of flagged posts, as they don't contribute to the discourse that HN aims to foster. Hacker News isn't a shortcut to Stripe's customer service.
Hey, I understand your comment, I am new to HN and my writing here is just my desperate attempt to get assistance. However I have no problem whatsoever with disclosing my business, I have nothing to hide. The business details are on my stores (babysleep.baby and facesofthespectrum.com)
> The question is why isn't there a path for recourse when you're only a false positive?
Because it's hard to do that without making it easy for fraudsters/scammers/etc. to understand how they got caught and why, and improve. It's way easier to just not explain why the account suspension was triggered..
And... can I please get my Uber account working again? Somebody? My wife's too please? We made a mistake sharing a credit card (I think that's what the issue was, they won't tell me). We won't do it again. It was a desperate measure in a new city in a new country during COVID-19 lockdowns. It was weird times and not our common behaviour. Pretty please?