[xmprt]

I think the worst part of this is that companies can (often times intentionally) do extremely scummy and even illegal stuff with the knowledge that if they're caught, the worst they'll have to do is pay back what they should have in the first place. AirBNB probably makes thousands off of refusing to refund in cases where they were supposed to. And the one time that they're forced to, they don't have to pay a fine or damages.

[sshine]

In Denmark we have a government agency called The National Consumer Agency. Citizens can complain here if a company treats them unfairly, and they will take the fight on your behalf. Just knowing that is an option or threatening with reporting a vendor acting in bad faith is often enough.