A (national) local hosting company suffered a datacenter fire and lost pretty much all customer data except for billing (which was rebuilt as they were using third party payment processors).
After the fire the company just let people know there were no backups unless bought explicitly, as the terms of service clearly stated.
The company ia still operating (i know because I’m a customer) and not much has happened.
Yeah some customers were screwed, but it was the kind of ignorant customer that gullibility paid 10€/year for hosting (with php execution), database, domain, traffic and then also expected the same service level as something way more expensive. There’s not much around this: you get what you pay for.
It really depends on what SLAs they advertised.
A (national) local hosting company suffered a datacenter fire and lost pretty much all customer data except for billing (which was rebuilt as they were using third party payment processors).
After the fire the company just let people know there were no backups unless bought explicitly, as the terms of service clearly stated.
The company ia still operating (i know because I’m a customer) and not much has happened.
Yeah some customers were screwed, but it was the kind of ignorant customer that gullibility paid 10€/year for hosting (with php execution), database, domain, traffic and then also expected the same service level as something way more expensive. There’s not much around this: you get what you pay for.