[chii]

> little progress towards solving it.

The reason progress isn't made is _because_ the casual experience is so good. Gmail works very well, at least the average (read: compliant) user. Therefore, the system is designed so that it works well for said average user, and so they do not have any incentive to pay for a more "difficult" to use product, which enhances an aspect that they don't care (or know to care) about. That is, until they get hit by an issue (after all, you're average until you're not). But since their numbers are still overwhelmingly small, there's also no political arena for which this can become legislated to make it work.