[dangrossman]

If e-mail wasn't getting him anywhere, why hasn't he picked up the phone and called? My experience has been that the people on the phone were more knowledgeable and had more power to work on an account than the people responding to e-mails. And you don't have to wait.

[citricsquid]

This is so true. Also, I'm not a high level Paypal customer, I have maybe a few thousand every year going through my account and they gave me a "valuable customer" number. I can quite literally dial the number and have a (native English speaking) representative on the other end within 15 seconds. How has he not just called?