[PCalvanelli]

KPIs aren't the issue; it's how businesses use them. Think of it like flying a plane without gauges—it's risky and uncertain. The risk of stalling or getting lost increases. Good KPIs are like helpful plane instruments. Some may seem unnecessary, but the focus should be on the essential ones. KPIs are just measurements. The problem is businesses not being explicit in their direction and selecting the right measurements to reach those goals. You rely on measurements every day, don't stop now.

[snarf21]

I think KPIs are (one of) the issue(s) .. They will always fail because of Goodhart's Law .. Measurements are fine, but good luck finding any leadership that won't turn them into targets